PRESIDENT

William Hay serves as President of Crossroads and brings more than 18 years of industry experience to the company’s leadership. Throughout his career, William has demonstrated a strong focus on developing specialized market solutions while guiding strategic growth and financial performance.

His leadership combines deep industry knowledge with a forward-thinking approach to business strategy. William’s ability to identify emerging opportunities, strengthen operational capabilities, and align financial objectives with long-term vision has been instrumental in positioning Crossroads for continued success.

As President, William provides strategic direction for the organization while supporting the teams responsible for delivering high-quality solutions to clients. His commitment to leadership, innovation, and disciplined financial management continues to drive Crossroads’ mission of operational excellence and dependable service.

VICE PRESIDENT

Phillip DeHaven serves as Vice President at Crossroads, bringing more than 24 years of industry experience to the company’s leadership team. Throughout his career, Phillip has developed deep expertise in construction management, quality control, site development, and project scheduling, making him a key contributor to the successful execution of complex infrastructure projects.

Phillip’s hands-on leadership style and attention to detail ensure that projects are completed efficiently, safely, and to the highest standards. His ability to coordinate field operations, maintain rigorous quality expectations, and keep projects on schedule plays a critical role in delivering reliable results for Crossroads’ clients.

Through his experience and commitment to operational excellence, Phillip helps guide project teams from planning through completion, ensuring that every phase of work reflects the company’s dedication to quality, accountability, and performance.

EXECUTIVE VICE PRESIDENT - BUSINESS DEVELOPMENT

Mike Dailey serves as Executive Vice President of Business Development at Crossroad Services Inc., bringing more than 20 years of experience in sales and business development. In this role, he leads the company’s growth strategy with a focus on expanding market presence, strengthening strategic partnerships, and driving long-term value for clients and stakeholders.

With a background spanning telecommunications, construction, and management services, Mike has a proven ability to identify new opportunities, develop scalable solutions, and deliver results in competitive markets. His experience allows him to effectively position Crossroads to meet evolving client needs while pursuing sustainable growth.

Mike brings over a decade of experience in staffing and program services, complemented by deep expertise in contract negotiations and program management. He excels at building strong client relationships, navigating complex challenges, and translating them into clear, actionable strategies that support business expansion.

Known for his confident and straightforward communication style, Mike is highly effective at aligning stakeholders, accelerating deal cycles, and creating mutually beneficial outcomes. His approach is rooted in understanding each client’s goals and delivering tailored solutions that not only address immediate needs but also position them for long-term success.

Through his leadership, Crossroad Services Inc. continues to expand its reach, strengthen key partnerships, and deliver innovative, results-driven services that help clients grow and succeed.Description goes here

EXECUTIVE VICE PRESIDENT OF ADMINISTRATION

Todd Dials serves as Executive Vice President of Administration at Crossroads. He joined the company in the spring of 2026 and is responsible for aligning business objectives with internal operations and back-office processes. In this role, he identifies organizational risks and coordinates appropriate mitigation strategies.

Todd brings more than two decades of business management experience in highly regulated environments. His diverse career has included a variety of leadership roles in both the banking and healthcare industries.

At Crossroads, Todd oversees the company’s day-to-day administrative operations, including Human Resources, Employee Development, Compliance, and other related functions.

Todd holds a Bachelor’s degree from Morehead State University and a Juris Master’s in Compliance from Liberty University.

SENIOR PROJECT MANAGER

With more than 12 years of experience in the telecommunications construction industry, Alex Moore is a highly accomplished Project Manager with a proven track record of successfully delivering wireless infrastructure projects for major carriers including T-Mobile, Verizon, and AT&T. His experience spans the full project lifecycle, from raw land site development and tower construction to carrier integrations, network upgrades, project closeout, and customer acceptance.

Alex excels at managing complex, multi-site deployments by coordinating customers, tower owners, vendors, subcontractors, and field crews to ensure projects are completed safely, on schedule, within budget, and in accordance with carrier specifications. His responsibilities include project planning, material procurement, subcontractor management, scheduling, risk mitigation, and providing 24/7 operational support to quickly resolve field issues and maintain project momentum.

Beginning his career in hands-on wireless construction, Alex developed extensive technical knowledge in site development, grounding systems, shelter installation, tower erection, utility infrastructure, and carrier equipment deployment. He advanced into Foreman and Construction Management roles before transitioning into Project Management, where he successfully oversaw AT&T carrier add programs, site integrations, alarm troubleshooting, asset management, and on-air approval processes throughout Kentucky.

Combining field expertise with strong leadership and organizational skills, Alex is recognized for delivering high-quality telecommunications projects while maintaining a steadfast commitment to safety, operational excellence, and customer satisfaction. His unique blend of construction experience, technical troubleshooting capabilities, and project management expertise enables him to effectively lead projects from initial scope through final closeout and network activation.

OPERATIONS MANAGER

Jeffery's career is marked by a series of leadership roles, starting as a volunteer firefighter at age 16, advancing to Captain, and simultaneously serving as an EMS driver instructor. His transition to the industrial sector saw him managing right-of-way for railroad power grids before swiftly rising to Foreman. In 2022, Jeffery entered the telecom industry with Crossroad Services Inc., quickly advancing from DCPP power plant upgrades for AT&T to managing T-Mobile's 10G upgrades and NSD site work. By 2024, he was promoted to Construction Manager, overseeing pre-construction site walks and civil construction for T-Mobile, AT&T, and DISH Wireless. Jeffery's rapid ascent in each field is a testament to his deep commitment to leadership and operational excellence.

PROJECT MANAGER

Tom brings 28 years of distinguished leadership experience from his career as a retiree from the United States Army and as a mentor/trainer for foreign special operations teams with the Middle East Department of State. In the private sector, he excelled as a Quality Assurance Manager for AT&T, where he meticulously oversaw the 4G LTE build quality across the Kentucky/Tennessee market, deploying resources to address post-build audit deficiencies. Later, Tom played a pivotal role in establishing Hard Cost Vendor project facilities for T-Mobile’s 5G construction in the NOMO Market Area, ensuring operational readiness across four states. Additionally, he enhanced T-Mobile’s material coordination for 5G construction in the Appalachia Market Area, implementing a sophisticated material tracking and asset replacement system to ensure the complete accountability of all client assets and materials.

CHIEF TECHNOLOGY OFFICER

With over 20 years of experience in the telecommunications industry, Chris has a proven expertise in leadership, teamwork, and advanced network troubleshooting. He has a proven track record as a subject matter expert in CSR and microwave troubleshooting. Chris has also been involved in many projects to demonstrate his dedication to teamwork and success.

His rich experience in telecommunications, coupled with his commitment to excellence and a history of valuable contributions, make him a highly skilled and reliable professional in the field.